Privacy Policy

Last updated: 4 September 2025

At Radlett Tech, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.radletttech.co.uk), contact us, or use our services.

By using our website or services, you agree to the practices described in this policy.

1. Who We Are

Radlett Tech is a technology repair and IT services company based in Radlett, Hertfordshire. We provide device repairs, refurbished product sales, home IT support, and office IT services.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, postal address.
• Service details: information about your device or IT issue when booking a repair or service.
• Transaction details: payments, invoices, and purchase history.
• Website usage data: IP address, browser type, and how you use our website (via cookies and analytics tools).

3. How We Use Your Information

We use your information to:

• Provide, manage, and complete our repair, sales, and IT services.
• Respond to your enquiries and customer support requests.
• Process payments and issue invoices.
• Send service updates, offers, and marketing communications (if you’ve opted in).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We will never sell or rent your personal information. We may share your details with:

• Service providers (e.g., payment processors, courier services).
• Legal authorities if required by law or to protect our rights.
• Third-party IT or repair specialists only when necessary to complete your service (with your consent).

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access. Your personal data is stored securely and only retained for as long as necessary to provide our services or meet legal obligations.

6. Your Rights Under GDPR

As a UK/EU resident, you have the following rights:

• Access to the personal data we hold about you.
• Correction of any inaccurate or incomplete data.
• Request erasure of your personal data (“right to be forgotten”).
• Restrict or object to how we process your data.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details above.

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

8. Marketing Communications

If you choose to receive marketing emails or SMS updates from Radlett Tech, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “last updated” date.