1. About Us

Radlett Tech is a technology repair and IT services company based in Radlett, Hertfordshire, providing device repairs, refurbished products, home and office IT support, and related services.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment.

You must not attempt to gain unauthorised access to the site, interfere with its functionality, or introduce malicious software.

3. Services

Radlett Tech provides device repair services, IT support, and refurbished product sales.

All services are subject to availability and may be withdrawn or amended at any time without notice.

Any timeframes for repairs or services provided are estimates and cannot be guaranteed.

4. Refurbished Products

All refurbished products sold by Radlett Tech are tested and inspected prior to sale.

Products may show minor signs of use but are fully functional unless otherwise stated.

Warranties on refurbished products are limited and will be outlined at the point of sale.

5. Repairs & Warranties

Repairs are carried out by trained technicians using high-quality parts.

Warranty coverage on repairs will be confirmed when the repair is booked. This typically excludes accidental damage, liquid damage, or issues caused by third-party intervention.

Opening or tampering with a repaired device by a third party may void your warranty.

6. Payments

Payments for products or services must be made in full at the time of purchase or collection, unless otherwise agreed.

We accept major debit/credit cards, bank transfer, or other payment methods as displayed at checkout or in-store.

7. Liability

While every effort is made to safeguard your devices and data, Radlett Tech is not liable for any loss of data, software, or applications during repair or servicing.

It is the customer’s responsibility to back up data before handing over a device.

Radlett Tech will not be held responsible for indirect, incidental, or consequential damages.

8. Returns & Refunds

Refurbished products may be returned within 14 days of purchase if faulty, provided they are returned with proof of purchase.

Refunds or exchanges are at Radlett Tech’s discretion and will comply with UK consumer law.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.